Now in Lisbon and Porto!

TERMS AND CONDITIONS

TEAM & WORKING HOURS

O Gato Fica.

O Gato Fica is a catsitting service.

Our team is specialised in many fields, from feline medicine, biology and animal law, to animal behaviour and welfare.
Above all, we're passionate about cats and will go above and beyond to provide them with comfort while their family is away.

Operating since July 2014, we provide services in the greater areas of Lisbon and Porto.

So that holidays, business trips and weekends away are no longer a headache: your cat stays.

Opening Hours.

Appointments can be booked for the period between 9am and 7pm.
However, so that we can plan the best possible routes, we reserve the right to extend our working hours from 6am to 11pm.

If necessary, due to urgent or extenuating circumstances, we will operate 24/7.

Calendar and holiday schedule.

We operate 365(/6) days a year, with a few restrictions in specific dates.

On the 12th of June in Lisbon and the 23rd of June in Porto, due to traffic restrictions:
- It is not possible to schedule twice daily visits nor at a specific time.
- It might not be possible to schedule Premium or Deluxe.

On the 24th, 25th, 31st of December, as well as the 1st of January:
- We operate with limited services. The aim of Essential visits is to guarantee basic needs (food, water and litter tray hygiene). 9€ in houses with up to 3 cats and 13.5€ in houses with more than 3 cats (area charges apply if you live outside Lisbon or Porto's Zone 0).
- It is not possible to schedule twice daily visits nor at a specific time.
- Time consistency is not assured in regard to visits on the days immediately before or after.
- There's a 50% surplus charge.

The team - more about us.

Our team is specialised in cats, from feline behaviour to health, animal law and welfare. We are constantly updating our knowledge. Plus, we're all cat lovers!

You can meet our team here.

The team - who will be your catsitter.

Bookings will be assigned to members of our team. Whenever possible, we'll make sure your cat meets only two of us.

Our team members have constant access to all the necessary information from each client. So that information is kept up to date, we request all clients to inform us via email if any change occurs between booking periods.

Our team is always in contact to make sure everyone is up to date regarding each booking, namely situations in which there's the need for special attention or care.

To make communication easier, feedback is provided through a WhatsApp group created for each client, in which all team members are included. If the client doesn't use or have access to WhatsApp, alternative solutions will be provided.

Why we work as a team.

We completely understand you might prefer that the same person visits your cat each day.

However, working as a team surely has its benefits. It allows us to be available to catsit for you for extended booking periods, without any days off. It also assures that no matter what happens to one of our catsitters, your cat will always be safe as we have a backup network.

Our catsitters come from diverse areas that range from health to behaviour and welfare. By working as a team, with all one has to contribute, we are able to approach situations in a richer way.

Meet-and-greet visit.

NOTE: Meet-and-greet visits have been suspended until further notice due to the COVID-19 pandemic. If you still want to proceed with your booking, information collection will be done via an online questionnaire. It will then be necessary to arrange for key delivery.

The introductory meet-and-greet visit has the purpose of meeting you and your cats, as well as the environment and your routines. There's no commitment involved.

You'll meet one of our catsitters who will be representing our team. She'll collect all the information we need to fulfil your cats' needs during catsitting visits.

The first meet-and-greet is on us. Scheduling is subject to availability and agenda compatibility.

As an alternative you can fill an online questionnaire with all the required info. Any specific details can then be illustrated with pictures or videos.

During high season, meet-and-greet visits are suspended as priority is given to catsitting visits. As such, any new client that still wants to go ahead with their booking can do so by filling the questionnaire mentioned above.

In any time of the year, if a new client doesn't deem the meet-and-greet visit as necessary they can always recur to the aforementioned questionnaire.

In any case when there's no introductory visit, or ones in which house keys aren't delivered in that initial moment, it will be necessary to schedule their delivery according to current terms and conditions (check Terms and conditions for key delivery).

Introductory visits can be scheduled via email (geral@ogatofica.com). We will need the following info: dates when you'll be away, address and number of cats.

Additional meet-and-greet visits - info updates.

Under certain circumstances - as when you move house; when there's a change in routine; when you adopt a new cat; when there's been a long period since we last visited your cat - it might be necessary to update your cat's file. All the new information should be sent via email. If need be, you can also send us pictures or illustrating videos. There's also the option to fill in a questionnaire to provide the needed information.

If you want a new introductory visit, its scheduling will be subject to availability. There's a cost of 11.5€ (+ Zone where applied).

A special note about building locks that have changed since we last catsat for you: do not forget to make copies and hand us your new keys.

Preferred contact method.

Our preferred contact method is via email to geral@ogatofica.com. If you have an urgent matter, please text us (through SMS or whatsapp) to 919170540.

Phone calls can interfere with our catsitting routines. We appreciate it if you use them as a last resource.

For security reasons, and to allow for traceability, all bookings should be sent through email. geral@ogatofica.com.

Meet-and-greet visits should also be booked via email. We will need to know the dates when you'll be away, your address and number of cats.

Client satisfaction.

At O Gato Fica we try hard to make everything run as smoothly as possible. Still, we understand if there are areas where we can improve.

We appreciate it if communication channels are kept open so that we can clarify any situation that needs further explanations. It will also allow us to improve and keep delivering an even better service.

Contracts.

To go ahead with a catsitting booking, both parties will have to sign a legal contract.

External deworming policy.

Our daily contact with many cats and their diverse domestic environments increases the risk of transmission of external parasites. It is advisable that all cats under our care are properly dewormed before a catsitting period.

Video surveillance policy.

If there are surveillance cameras we should be notified of their presence and whereabouts.

If cameras are on during our catsitting time, we reserve the right to stay away from their angle due to the natural discomfort of being watched. This could end up undermining the quality of the visit.
We appreciate your understanding in this matter.

Damage policy.

O Gato Fica is only responsible for damage caused directly by our team.

The service is not responsible for damage caused by cats, nor for damages arising from the need to use infrastructures or resources in poor working order.

In the case of a dispute, the consumer can appeal to Entidade de Resolução Alternativa de Litígios de Consumo (Rua dos Douradores, 116, 2º, 1100-207 Lisboa). director@centroarbitragemlisboa.pt; www.centroarbitragemlisboa.pt).

If you run out of food/litter/others - Empty Cupboard.

If necessary, we can buy any item that runs out during your time away.

This service should ideally be used as an exception. Caretakers should leave all necessary items in quantities that account for their time away and any eventual unforeseen events, so that visits can take place without inconvenience.

This service is dependent upon agenda availability. There's a cost of 11.5€ in addition to the charge of the acquired items.

Due to all the external factors involved, there's no guarantee that we can find the same brand you usually use.

The price implies that there's also a booked catsitting visit, which is when we will deliver the acquired products.

Third parties at the catsitting location.

If there is anyone else at your home, either flatmates, family members, cleaning assistants or others, visit duration will be adjusted.

When there are other people present, cats may behave differently and they might not enjoy all the time of a Premium/Deluxe visit. Because of that, visits might be shortened. We will make sure food, water and litter tray hygiene are accounted for before we leave. You'll still be charged for the visit type that had been booked as a time slot had been saved for your visit.

Each situation will be considered on a case-by-case basis and clients will be notified accordingly.

IMPORTANT: During the COVID-19 pandemic we won't accept bookings if there's someone else in the location where catsitting will take place. We reserve the right not to enter your house if we become aware that there's someone else inside. It is not possible to change our routes around this issue.

BOOKING AND CANCELLATION POLICY

Booking terms for 2022.

Timing | Bookings can be made at any given time. Availability will depend upon the amount of requests received.

Bookings for high season (check HIGH SEASON) are subject to a deposit fee of 30% of the total amount. Bookings are only confirmed after payment confirmation or upon proof of receipt.

Date change | You can change your booking and the deposit will apply on the new dates. For that, modification should be requested until two weeks before the first visit and the new reservation should happen in the same business year. Deposits cannot be applied on visits that only take place in 2023, even if your motives are pandemic related.

If you change a booking with less than a two weeks' notice, it will be considered as a cancellation, which means the deposit will be lost.

Full cancellation | Deposits will not be returned when the client cancels, even if cancellation is pandemic related. Deposits will only be refunded when cancelling is made by us.

Partial cancellation | If you only cancel part of your booking, the initial deposit for the cancelled dates cannot be used to pay for the rest of the reservation. If there's at least a two weeks' notice, you can use that deposit for other bookings that take plase in the same business year (2022).

Cancellation due to the presence of a third party | Due to the pandemic, at the moment we're not doing visits if there's someone else at your home. This includes cleaning assistants, family members or housemates.

Clients are responsible for avoiding this kind of overlap.

We reserve the right not to enter your house if we become aware that there's someone else inside. It is not possible to change our routes around this issue.

If there's a cancellation due to this reason, payment is still due.

Bookings on the second half of December | Due to all the conditions mentioned above, deposits for bookings in this period will not be refunded if there's the need to modify dates to 2023.

HIGH SEASON 2022

February 26 to March 6

April 2 to 25

June 1 to October 9

October 29 to November 1

December 1 to 11

December 17 to January 4

How to book.

To check our availability or book our services please email us at geral@ogatofica.com.

Bookings will be processed according to email arrival order. Bookings for high season will only be considered as confirmed once payment or proof of receipt is received.

Cancellations.

Cancelled visits are not to be paid, unless cancellation occurs only one day before or on the date when the visit should take place.
In the case of a full cancellation, deposits won't be refunded.

VISITS

Visit type.

Premium visits - Premium visits have a duration of 30 minutes in households with up to 3 cats and 60 minutes in households with more than 3 cats.

Deluxe visits. - Deluxe visits have a duration of 60 minutes in households with up to 3 cats and 90 minutes in households with more than 3 cats.

Extra hour - Visits can be extended with hourly add-ons.

Housesitting – With this option your cats will have a catsitter available for a longer stretch of time, so they feel less lonely. Available in 4 or 6 hour packs.

Considering the need to socialise and the extra energy buildup, bookings for young cats (up to 1 year old) have to be of Deluxe type.

Special types.

Non sociable cats - In the case of non sociable cats, that do not benefit of our presence, stressing when people are around, visits will be downgraded to Essential. The aim is to provide basic services (food, water and litter tray cleaning) and then let cats be at peace by themselves. This type of visit is subject to evaluation by our team. In houses with more than one cat, these visits are only possible when call cats exhibit the same kind of behaviour.

If during Essential visits a cat shows a change in behaviour, starting to attempt to socialise, visit type will have to be upgraded to either Premium or Deluxe, depending on agenda availability and independent of client approval. Therefore, the scheduling of Essential visits implies that the client authorises this eventual upgrade.

PRICE - 9€ in houses with up to 3 cats; 13.5€ in houses with more than 3 cats. If the address is outside Lisbon or Porto's Zone 0, the area charge should be added.

Aggressive cats - In the case of cats that display aggressive behaviour, regardless of motivation, bookings will be dependent on a previous evaluation. If we deem these visits as possible, they'll be considered as Essential Aggressive, and their goal will be to provide basic care (food, water and litter tray cleaning).

It's the client's responsibility to inform us of any past situations where the cat exhibited apparently aggressive behaviour. This information has the sole purpose of allowing us to plan the best possible strategy to guarantee the safety of everyone involved.

PRICE - 10€ in houses with up to 3 cats; 14.5€ in houses with more than 3 cats. If the address is outside Lisbon or Porto's Zone 0, the area charge should be added.
In exceptional circumstances where the cat blocks the catsitter, delaying the visit, it might be necessary to make price adjustments. Booking this type of visit implies that the client authorizes eventual adjustments.

Minimum services - In cases where our agenda is already full in a specific day, it might be possible to book an Essential visit if this makes it possible to book an extended regular period of catsitting. Essential visits are for basic care only (water, food and litter tray cleaning).

PRICE - 9€ in houses with up to 3 cats; 13.5€ in houses with more than 3 cats. If the address is outside Lisbon or Porto's Zone 0, the area charge should be added.

Visit frequency - How often will you come?

Catsitting schedules will always be run on a daily basis, with at least one visit per day.
Beyond concerns about feline wellbeing, this is the best way to make sure that if anything urgent or unforeseen happens we are more likely to arrive on time to intervene.

Daily visit frequency - Will you come more than once per day?

You can book one, two or three visits per day. The following costs apply:

Catsitting routes change daily in accordance to each day's bookings. Our goal is to plan the most efective route. For this, we try to avoid overlapping circuits, rush hour, times when it's more difficult to park in a certain area or other local factors. This is the best way we have of assuring the day goes as planned and no cat will be left waiting for longer than expected.

Whenever you book more than one visit per day, there's the need to space those visits, which poses restraints on route planning, increasing time and costs.

Because of this, whenever you book more than one visit per day the Multiple charge will apply over the price of the visits already booked (+6€/day for twice daily visits; +9€/day for thrice daily visits).

If you book twice daily visits, there'll be a minimum spacing or 6 hours between visits. If you book thrice daily visits, there'll be a minimum spacing of 3 hours between visits.

Time - At what time are you going to visit my cat?

There is no exact time for each visit.

Timings will depend on the number of bookings for each day, the defined route and external factors, such as traffic, parking difficulties, unforeseen events in prior visits, among others.

Our goal is that we can keep the best timing coherence possible.

Wherever possible we try to ensure that the time variation between visits is no more than 3/4 hours.

If the client wants the visit to take place in a specific time, there's the possibility (subject to confirmation) to book a visit with Specific Time Frame, for an additional charge (see Visits in a chosen time - Specific Time Frame).

Visits in a chosen time - Specific Time Frame.

Catsitting routes change daily in accordance to each day's bookings. Our goal is to plan the most efective route. For this, we try to avoid overlapping circuits, rush hour, times when it's more difficult to park in a certain area or other local factors. This is the best way we have of assuring the day goes as planned and no cat will be left waiting for longer than expected.

If there's a preference or need for a visit to occur in a specific time of the day, within our working hours (9am to 7pm), clients can make use of the Specific Time Frame option for an extra 6€/visit. With this option the client can choose a time frame of two hours in which the visit starts.

Exceptionally, if there's the need for the visit to take place before 9am or after 7pm, there's an extra charge of 10€/visit.

This option is always subject to confirmation of availability. During certain times of the year, like high season, it might not be possible to accommodate time constraints.

IMPORTANTE: Nas situações em que não seja possível cumprir o período agendado será feito o reembolso da taxa aplicada. Contam-se como fatores não controláveis o trânsito não previsível (como o derivado de acidentes na estrada), emergências de outros gatos que precisem ser resolvidas de forma imediata ou imprevistos urgentes de ordem pessoal, entre outros.

Visit downgrade due to unforeseen events.

In exceptional circumstances there can be unforeseen events. These might include professional (like an urgent problem with another cat under our care) or personal matters (like accidents or serious illness).
In these occasions, changes might have to apply - such as a visit's duration - so that we can guarantee all cats under our care have, at least, basic assistance (water, food and litter tray cleaning).

All clients will be notified as soon as possible and visits will be priced as Essential (9€ in houses with up to 3 cats and 13.5€ in houses with more than 3 cats; area charges apply if you live outside Lisbon or Porto's Zone 0).

Visit feedback.

All families will receive news of each and every visit to their own cats.

Our preferencial feedback channel is Whatsapp, unless the client doesn't use this app or is unable to use it during their time away.

For your time away, we will create a Whatsapp group where our team and your family are included. So that every team member is up to date with all the info pertaining to each cat, incluindg specific orientations the client might have given before leaving,

Feedback timing.

Generally speaking, feedback is usually sent during the visit or immediately after.

However, it's not always possible to do it likewise.

Because of this, if you have any specific information that you'd like us to know, please send it beforehand.

If you're worried because you haven't received any news yet, do feel free to drop us a message.

PRICES, PAYMENTS & DISCOUNTS

Price table | ZONE 0 - Lisbon and Porto

SIMPLE

MULTI

≤3 cats

>3 cats

PREMIUM VISIT

11.5€

18.5€

This visit takes all feline basic needs into account: food, water, litter tray scooping and socialisation.
Premium Simple (≤3 cats) 30 min. | Premium Multi (>3 cats) 60 min.

DELUXE VISIT

17.5€

24.5€

For needy cats, those used to be accompanied for longer periods, or young ones, this longer visit is the proper fit. Deluxe Simple (≤3 cats) 60 min. | Deluxe Multi (>3 cats) 90 min.

EXTRA HOUR

13.5€/hour

This is the price for each extra hour whenever you want to book longer visits. This time extension is subject to confirmation of availability.

HOUSESITTING

50€ or 70€

With a housesitting booking, your cat won't even notice you went away. The catsitter will stay for a longer period so that he feels more accompanied. 4 hours - 50€ | 6 hours - 70€.

NAIL CLIPPING VISIT

14€

Visit for the sole purpose of nail clipping. Clipping will only be done if the cat acts comfortably and allows for it without any restraining. As a general rule, only front nails are clipped.

+EXTRA

+2.5€/each

Extra services not included in the price, such as hair brushing, nail clipping or ear cleaning.

TREATMENT

+3.5€/each

Treatments prescribed by the cat's vet (e. g. pill administration; fluids' therapy; etc). Medications should be provided by the cat's caregiver. This price is to be added to a Premium or Deluxe visit.

KEY COLLECTION

9€

This price is charged whenever key collection implies an extra travel. If the address is outside Lisbon or Porto's Zone 0, the area charge should be added.

EMPTY CUPBOARD

+11.5€

This applies when you need us to buy something that has run out of stock, like food or litter. The price implies that there's also a booked catsitting visit, which is when we will take the products with us.

EMERGENCY

+10€

Bookings made in a 24 hours' frame from the actual visit.

MULTIPLES

+6 or 9€/day

This applies when you book more than one visit per day. 6€/day for twice daily visits | 9€/day for thrice daily visits.

SPECIFIC TIME FRAME 9H00-19H00

+6€/visit

For visits in a specific time frame, there's an extra charge of 6€ for each visit in which the timing restrictions are applied. In these cases, clients can choose a two hour frame for the visit to start.

SPECIFIC TIME FRAME 19h00

+10€/visit

This applies when there's the need for the visit to start before 9am or after 7pm. This service is subject to confirmation of availability.

EXTRA CATSITTER

+11.5€/visit

This applies when two catsitters are requested for the same visit.

EXTRA MEET-AND-GREET

case by case

The request of an extra in-house meeting, either because you moved house or because you want to meet another member of our team will be charged according to the Premium visit in your area.

*ALL PRICES INCLUDE VAT AT THE LEGAL TAX RATE
*ON THE 24TH, 25TH, 31ST OF DECEMBER AND THE 1ST OF JANUARY THERE'S AN EXTRA CHARGE OF 50% ABOVE THE LISTED PRICES

Deslocações* | ZONAS 1-7 - Lisboa e Porto.

Visits outside Lisbon or Porto's Zone 0 have an additional charge. Each area adds an extra 4.5€, depending upon the distance from Zone 0.

In the case of addresses on Lisbon's south bank, the bridge's toll is also added to each visit's cost.

To confirm the area of a specific address, please send an email with your postal code to geral@ogatofica.com.

Payment method.

Payments can be made by bank transfer to the IBAN identified in each invoice or through mbway to 919170540.

Time of payment.

Payment should be made once the catsitting period has finished, after the invoice is sent.

Bookings for high season (ver HIGH SEASON) have a deposit fee of 30%. The remaining 70% should be paid once the catsitting period has finished, after the invoice is sent.

During low season payment for bookings over 200€ should be split in half: one before and the other after the catsitting period.

Discounts and partnerships.

Animais de Rua | 10% discount for adherents to Cartão Amigo of Animais de Rua.

DGato | 10% discount on the first annual booking by DGato clients.

Rafeiros SOS | 10% discount for clients who have adopted at least one cat from Rafeiros SOS.

SAND | Clients SAND Clients that have their affiliate card up to date benefit from a 10% discount on their first catsitting booking.

Variegato | Each catsitting booking grants a 10% voucher to be used at Variegato.
Clients that shop at Variegato will have 10% discount in a catsitting booking on the same year.

There are no discounts for longer term bookings.

KEY COLLECTION

General terms for key handling.

  1. Every ket set under our care is kept without any reference to the address of the house to which it pertains. It will only display your cat's name and your surname.
  2. For security and logistics matters, we need two sets of keys for each booking.
  3. You should only give us the keys that we need to visit your cats. Please remove any keychain or additional keys from the key sets that you'll give us.
  4. If you want us to leave one of the key sets on the last visit, we can't guarantee which one it will be.
  5. Both key sets should be made available before catsitting starts, according to the conditions stated in Key delivery procedures.
  6. Due to the wide span of our working hours and our route dynamic, we can't be dependent on keys that are left with neighbours/shops/etc.
  7. In the case of buildings with a 24-hour reception, key sets can be left there. The duration of the visit is considered from the moment the key collection process is initiated, meaning that delays unrelated to us (such as those caused by the security guard's absence from their workstation) penalise the duration of the visit. In the case of Essential visits, these may be charged as Premium or Deluxe.
  8. It is the client's responsibility to confirm that all keys are in good working conditions. A special warning for new keys that can easily fail to open locks. It is importante to ALWAYS check if a new copy works properly.
  9. If we are given key sets that do not work appropriately, the client will be responsible for all extra costs, such as necessary travels to ensure the resolution of the problem, the scheduling of extra visits on the same day and Urgency fees (10€).
  10. If we are given key sets that do not work properly, implying delay in access to the building or house, the duration of the visit is consideres from the moment the catsitter arrives on site, with a penalty for the duration of the visit. In the case of Essential visits, these may be charged as Premium or Deluxe.

Key delivery procedures (Client > O Gato Fica).

  1. Key delivery is the client's responsibility and should respect the service's terms.
  2. Key delivery should take place at least 3 business days before the first visit. Scheduled visits are not guaranteed if this time frame is not met. In this case, an extra fee of 18€ can be applied to account for additional logistics, in addition to any cost regarding an eventual home key collection if it's requested and possible.
  3. Key delivery is possible in any of the below options:
    • Collection during the initial meet-and-greet visit: In this case, clients can hand their keys during the initial meet-and-greet visit.
    • Collection at an address chosen by the client: 9€; area charges apply if you live outside Lisbon or Porto's Zone 0.
      This option is subject to availability and might not be possible during high season. If the client need collection to take place at a specific time, an additional fee is applied (+6€ from 9am to 7pm).
      Attention: Due to the COVID-19 pandemic, key collections take place on the outside of buildings. We appreciate your understanding in this regard.
    • Delivery to one of our catsitters, during a daily route: If the client prefers to come and meet us, we can list all our stops for the intended day; then, we'll text once we're heading to the chosen address from the list and can receive keys once we get there or when we finish the visit. In the event that the client arrives late, key collection will be charged as listed in our price list. We reserve the right to leave if there's a delay that might disturb our work.
      This option is dependent on the team's schedule and service areas.

Key delivery procedures (O Gato Fica > Client).

  1. Key delivery should be requested with a notice of at least 3 business days.
  2. It can take place in any of the following ways:
    • Delivery at an address chosen by the client: (9€; acresce valor de deslocação, de acordo com a tabela em vigor, caso a morada seja fora do concelho de Lisboa). O agendamento desta opção está sujeito a disponibilidade e compatibilidade de agendas, podendo não ser possível em época alta. Caso o cliente pretenda que a recolha decorra num horário específico, aplica-se a taxa correspondente (+6€ das 9h00 às 19h00). Attention: Due to the COVID-19 pandemic, key collections take place on the outside of buildings. We appreciate your understanding in this regard.
    • Mail delivery (9€ de deslocação, acrescidos dos portes da modalidade de envio selecionada pelo cliente).
    • Recolha com um elemento da equipa, durante a rota diária de catsitting (esta opção está sujeita aos horários da equipa e às zonas em que a mesma esteja de serviço). Para esta opção, o cliente indica os dias em que pode levantar a chave, sendo listadas as zonas/moradas das visitas desses mesmos dias; no próprio dia, um elemento da equipa avisará quando estiver a caminho da morada acordada, podendo entregar as chaves ao chegar à visita ou quando estiver a sair da mesma. Na eventualidade de um atraso do cliente face ao horário indicado, a entrega da chave será cobrada de acordo com a tabela em vigor, sendo que reservamos o direito de não aguardar caso esse atraso ponha em causa o bom decorrer da rota.
    • Entrega na última visita. Na última visita do período agendado, a catsitter poderá deixar 1 das cópias no interior da habitação ou em local a designar pelo cliente, desde que não esteja implicada uma deslocação adicional. Caso opte por esta alternativa, o cliente deverá enviar a indicação por escrito através de email até 24 horas antes da última visita.

Attention: caso a chave fique no interior da habitação, a porta de entrada ficará fechada apenas no trinco, uma vez que cada colega transporta consigo apenas 1 cópia das chaves.

IMPORTANT: For security reasons, we can only leave one of the key copies on the last visit. We want to make sure there's always an extra copy if something happens to the other. Also, we want to guarantee that should anything happen during your return, we'll have a way to keep visiting your cats (additional visits will always be subject to availability and confirmation).

 

Key deposit with the service.

  1. If the client prefers so, the service can keep their keys deposited permanently.
  2. Keys can be retrieved at any time, given a three business days notice.
  3. O Gato Fica is not responsible for making keys available in an urgent manner in the event of unforeseen circumstances which are not our responsibility. A three business days notice is ALWAYS necessary before key collection.

Special cases

Catsitting for sick cats.

Bookings for sick cats depend on the acute or chronic nature of their conditions. Each situation will be considered on a case-by-case basis.

Due to the need for constant monitoring, it is not possible to book catsitting for cats with acute disease.

It is not possible to book visits for cats with infectious diseases that could be carried between cats through the catsitter.

It is not possible to book visits for cats that have had feline panleukopenia during the 12 months prior to the intended catsitting period.

Chronic disease conditions will be considered on a case-by-case basis. We will need to evaluate the cat's medical history and stability before their family's departure.

Catsitting for cats with a medical history related to stress.

Bookings for cats that have a medical history related to stress factors - such as cystitis and hepatic lipidosis - will be considered on a case-by-case basis. Our concern is that the family's absence and new stressors could trigger new episodes.

Medication administration.

Our team is prepared to measure glycemia, administer pills, injectable medication or fluid therapy.

We cannot guarantee administration as this will always be dependent upon each cat. Before visits take place we will meet your cat to determine if they are good candidates for in-home treatment.

It is our policy not to restrain any cat in a forceful way as that can lead to a stress buildup which, in turn, might deteriorate their health and prevent future successful attempts.

Medication administration has a cost of 3.5€. If it needs to take place in a specific time there's an additional fee (more information at Visits in a chosen time - Specific Time Frame). Bookings in a Specific Time Frame are always subject to availability confirmation and may not be possible during high season.

Medical emergencies.

In the event of a medical emergency we will always try to contact the client before making any decision. If this attempt proves unsuccessful, we'll do everything possible to act in the cat's best interest.

Clients are responsible for all costs involved (more information here).

Catsitting for cats with external parasites infestations.

Due to our regular contact with many cats we cannot visit houses where there are active infestations of external parasites, due to the aggravated risk of carrying them to other houses.

If we detect an active infestation that hasn't previously been mentioned by the client we reserve the right to cancel our visits with the ultimate goal to protect other cats and households under our care.

Because of the above, all cats should be dewormed before a period of catsitting.

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